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PHA prides itself on operating within the best private industry standards. One way the agency ensures those quality standards is through the Office of Strategic Management (OSM). OSM performs three critical duties that support the Philadelphia Housing Authoritys (PHA) mission:
- Program Management
- Agency Services
- Quality Assurance
Program Management
OSM develops, implements and monitors PHAs Strategic Operating Plan. The team works with all levels of PHA management and staff to ensure the timely, accurate and cost-effective completion of the numerous projects that fall under this plan.
Agency Services
Agency Services ensures that all PHA employees are well trained and that individual skills and competencies are fully developed and conform to industry standards. Agency Services provides the capacity to allow maximum performance and productivity.
Agency Services provides expertise in the areas of change management, performance management and improvement, organizational development, management and leadership development, process design and improvement, and training design and development for all PHA staff. These skills translate to improved efficiency in developing and accomplishing initiatives in PHAs Strategic Operating Plan as well as the Moving to Work (MTW) agreement.
Quality Assurance
The mission of the Quality Assurance Department is to enhance the operations of the Philadelphia Housing Authority by 1) analyzing processes and procedures that currently exist, 2) providing recommendations for changes and 3) ensuring follow-up activities that will create efficient and cost-effective improvements by combining the functional expertise of public housing with the technical skills of engineering. The Quality Assurance Department is also responsible for preparing the MTW Plans and Report.
OSM oversees regularly scheduled team meetings with groupings of PHA managers. Each of these nine goal teams concentrates on a separate area of the organization. Using teamwork techniques, these groups work to find solutions that lead to increased productivity.
Contact: Jean Bigley, OSM Business Manager
Telephone: 215-684-1033
Fax: 215-684-4086
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