System Offers Convenience 24
Hours a Day
(Philadelphia - August 4, 2020)- The
Philadelphia Housing Authority (PHA) Housing has launched a digital
rental payment option for all residents. The Public Housing
Customer Service Portal on the home page (www.pha.phila.gov) of the
agency's web site allows residents to pay their rent online.
Residents can also check their balances, get notifications, and
view their payment history in addition to paying their rent. The
service operates 24 hours a day.
"PHA wants to make it easy for residents to pay their rent on
time, with many more service options on the horizon," said PHA
President and CEO Kelvin A. Jeremiah.
Payment through the new system is secure and does not contain
valuable or confidential personal information. With reduced federal
funding, efficient rent collections are critical to PHA. Those
payments support maintenance and upkeep of the properties that
residents call home.
"We expect that this new service option will improve rent
collection while making things easier for working families,"
Jeremiah said. "Some of our residents are not comfortable with a
drop box or sending their rent payments through the mail. The new
portal provides our residents the same convenient options as those
provided by a private landlord."
In the past, PHA residents mailed their checks or money orders
or brought them to the management office in person. This option
remains available to residents, some of whom lack digital access or
for whatever reason prefer paying rent in a traditional manner.
Residents can use credit or debit cards on the system which
charges a 1.25% processing fee per transaction that pays the vendor
of the software; no money goes to PHA.
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The Philadelphia Housing Authority's mission is to open doors to
affordable housing, economic opportunity and safe, sustainable
communities to benefit Philadelphia residents with low incomes.